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Your complete satisfaction
with your order is important to us. Please contact us as
soon as is possible with any problem you may have with your
order. You can call us at 510-795-1326, or send us an email
to the email address at bottom of this page. If we are unable to solve
the problem with your order, you may return your merchandise
to us for a full refund (including shipping) anytime within
30 days from the date of purchase. We will provide you with
a return address. You must return your purchase to us for a
Minimum: There is no order minimum.
take orders from all 50 US States. The shopping cart will
take your order. If you have a problem with the shopping
cart, please email us. Puerto Rico, Guam, The Virgin Islands
and other "US Territiories" are now considered "foreign
countries" by the credit card processors. You'll need to
follow directions below for foreign countries.
Foreign Country Orders: If you would like to order from some
place besides the 50 US States, please
email us and let us know what you need and what your
complete shipping address (with phone number) is. We will get you a complete
quote, including shipping, by return email and give you
directions as to how to make payment. If you are ordering
from a foreign country, you can still use the shopping cart
to compile your order, and then copy and paste a copy of the
shopping cart contents into an email to send us.
You can order & pay in a variety of different
Order Online & Pay By Credit Card
if you are in the 50 US States.
Use our secure
included in this website. You can pay by credit card,
and your order will go out within a day or so.
The shopping cart will calculate your
total order, w/shipping. It's quick and easy.
Our shopping cart utilizes a VeriSign® payment server linked
directly to our bank. We do not retain your credit card
you've called and made a special payment arrangement with us
beforehand, go ahead and order on-line and use the
"Pre-approved Special Arrangement" payment option. Your
order will be recorded and submitted for processing. No
credit card info is required.
is integrated into the shopping cart as a payment option.
on-line using the shopping cart and simply select
"PayPal" as your payment
option during check-out. Some PayPal payments are subject to
a hold period.
written order to 510-791-1672. Include your complete credit
card information (name on card, billing address for card,
expiry date, card type, card number) along with the address
to which you would like the merchandise sent,
and your phone #.
We'll call you with a total before we bill
your card and ship anything.
Orders. We may accept purchase orders from well-established
buyers. If you're confident we will extend you credit, go
ahead and (1) Order online and select "Pre-approved special
arrangement" as a
payment source, or (2) FAX your PO to 510-791-1672. We don't
extend payment terms for longer than 30 days.
problems with the shopping cart? You can always email
us your order with all the necessary merchandise and
shipping information (name, shipping address, phone number).
We'll get back to you with a total and will call to get your
Call. We take phone orders when
we're not busy stirring the soap pot or filling customer
orders. We work regular 8am - 6pm hours, Mon. - Fri. Best
time to call is 9am -10am Pacific Coast Time. Be prepared to
leave a message with your name, phone number and a good time
to call you back (Speaking clearly also helps. You'd be
amazed at how many people call us while, for instance,
chewing a ham sandwich while on a speaker phone, and end-up leaving a garbled
message!). We return all calls within 24 hours (unless we
couldn't decipher the message you left, or if you failed to
leave your number).
Local Pick-Ups OK.
If you are in the area and would like to pick-up your order,
you can do so. There are a couple of options:
OPTION #1: (1) Order what you
need on-line with either a credit card or PayPal; (2) Choose "local pick-up"
when asked to calculate shipping charges; and (3)
in the "comments" box during check-out that you would like
to pick-up on a certain day.
We will email you when your
order is ready (takes a day or two usually). You can pick-up any day
under this option. You need to pay in advance by credit card
or PayPal under this option as no one may be around to make
change when you show-up to receive your materials. We
do not accept checks.
#3: You can call and make an appointment to come by the shop
Monday or Thursday, between 10am and 2pm, to pick-up your order. You can pay
by cash or credit card under this option. Ordering in
advance may also be a good
idea under this option, as it will save you time, and we'll
be certain to have your order ready when you arrive. We do
not accept checks.
Address for pick-ups is
37266 Niles Blvd., Fremont CA 94536. There is no store
with regular hours at this address. You need an appointment
to pick-up materials.
We sometimes ship orders very
shortly after receipt. Orders that have already been shipped
cannot be cancelled. Orders can only be cancelled within 1 hour
of order placement. Orders cancelled for any reason are subject
to a $10 order cancellation fee.
shipping by weight and distance on all of the materials sold on
our website unless specifically indicated otherwise. All orders
are shipped out of Fremont, CA 94536.
The "calculate shipping"
button included in the shopping cart will calculate the
correct shipping amount for your order when used properly.
You only need to calculate shipping once when you are
finished adding things to your cart. However, if you've
calculated shipping a couple of times while completing your
order, be sure to "calculate shipping" a final time prior to
proceeding to "payments."
The Shipping Calculator assumes all of your purchases fit
into a single box, up to a maximum of 50 lbs. At 51 lbs the
Shipping Calculator starts a new shipment.
If for some reason the shipping
amount is incorrect (this happens sometimes with computers!), we
will contact you.
You can use your own account with FedEx or UPS for ground
shipments. Simply add a note with your order in the
"comments" box indicating you would like us to use your
shipping account instead of ours, and then note your shipper
and account number. When prompted to calculate shipping
choose "Local Pick-Up" (which is free). We'll ship your
order out under your account. We will email you if we need
California Taxes &
residents pay sales tax on soap
and non-edible soapmaking and lotion-making items. The
current rate is 9.75%.
Resale Customers: We want to accommodate local
artisans in the business of selling soap and handcrafted
cosmetics as a business and we will refund to you tax
charged by the shopping cart if, and only if, (1) We have a
valid re-sale form on file for you prior to shipment of your
order. (Complete & sign this
California Resale Certificate and fax it to
AND (2) You remind us on the occasion of each order
that the merchandise being purchased is for "resale" by
including a note to that effect along with your order.
You can complete and fax-in
the California Resale Certificate Form at the same time as your first order.
Any and all information you provide to us is used solely by us
in the normal course of business to process your orders, keep
adequate records, and maintain our relationship with you. We do
not sell or share any customer information or email addresses
with anyone for any reason. Purchase transactions made through
the website are completed on a secure Verisign®
server and no record of your full credit card number is kept by
us (however, we do keep a record of the leading and trailing
digits in order to identify, if necessary, which card may have
been used for a specific transaction). Company computers are
protected by state-of-the-art virus protection software which is
regularly and automatically updated. Our primary
communication method with customers is email, so we will send you emails from time-to-time regarding the status of your
order, and/or special announcements regarding events that we
feel may be of interest to you. We don't plan on sending
anything but the bare minimum of email communications, but
should you find these annoying, please let us know and we will
delete your email address from our records. If you have more
Mission Peak Soap is a
member of the following organizations: